Payment & Refund Policy

How to Request a Refund

Requesting a refund is simple. Just follow these three steps:

Refund Eligibility

To be eligible for a refund:

• You must provide the email address used at purchase and your order number
• Refunds are available for the course fee only — any third-party transaction fees charged by payment processors may be non-refundable
• Refund requests are reviewed on a case-by-case basis in accordance with our satisfaction-based refund policy

Please contact our support team to discuss your situation. We handle all refund requests promptly and fairly.

After Your Refund

Once a refund is processed, your access to course content, the student community, and all associated materials will be revoked. If you choose to re-enrol in the future, the standard course fee applies.

Payment Security

All payments are processed through our secure payment provider using industry-standard SSL encryption. We do not store your full card details on our servers. Your payment information is handled according to PCI-DSS compliance standards.

Accepted Payment Methods

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as select local payment methods. Available payment options are displayed at checkout.

Pricing

Course prices are displayed in the currency shown at checkout. We reserve the right to adjust our pricing at any time; however, any price change will not affect purchases already completed. Promotional pricing is only valid during the specified promotional period.

Contact Us About a Refund

If you have any questions about our refund policy or need to initiate a refund, please contact our support team:

Email: info@marketmindsacademy.co.za
Response time: Within 24 hours on business days